Client Support Guide
We're here to help. Choose the support path that matches your needs.
Make a Virtual Appointment
Message Website Store
24/7 Hosting Support
For website projects, connected systems, social media, account reviews, and conversations that require planning. For general questions, project updates, and non-emergency assistance. For active hosting, domain, server, email, SSL, backup, or website-availability issues.
Important Security Notice
Have your WebsiteStoreNYC.com account number and support PIN ready before calling. For security, do not send your PIN through WhatsApp, email, or website forms.
Common Questions
Which support option should I use?
What qualifies as an urgent hosting issue?
What information should I prepare?
What Website Store can handle directly
What may require assistance from a hosting or third-party provider
Use the appointment option for planning conversations, website projects, and system reviews. Message us on WhatsApp for quick questions and updates. Call the hosting line only for active server, domain, or website-availability issues. Your website is down or unreachable. Your email is not working. You cannot access your account. Your SSL certificate has expired. You need an immediate backup or recovery. These are the situations where calling the 24/7 line is appropriate. For appointments: have your project goals and timeline in mind. For WhatsApp: describe your question clearly.
Ready to get started?
Choose your support path above or reach out with any questions.